Privacy Policy
How LinkHarbor collects, uses, stores, shares, and protects information when you use the website, console, API gateway, billing flows, or support channels.
This Privacy Policy explains how LinkHarbor collects, uses, stores, shares, and protects information when you visit the website, register an account, use the console, call the API, contact us, or otherwise use the service. By using LinkHarbor, you acknowledge that you have read and understood this Policy.
1. Scope
This Policy applies to the LinkHarbor website, console, API gateway, recharge and order flows, contact forms, support channels, and other online services we make available. It does not automatically apply to third-party model providers, payment processors, cloud vendors, SDKs, or websites accessed through or integrated with LinkHarbor, which process data under their own privacy terms.
2. Information We Collect
We may collect account information such as username, email, phone number, credential hashes, account status, and registration time; identity and access details such as API keys, login timestamps, and session metadata; order and payment records such as order number, method, amount, currency, recharge history, and billing status; technical and usage data such as IP address, device and browser details, request time, model name, response status, quota usage, and error logs; contact submissions and follow-up records; and the prompts, files, context, outputs, and other business data you process through the platform.
3. How We Use Information
We use information to provide registration, login verification, API access, console management, recharge and settlement, and customer support; maintain platform security, abuse prevention, rate limiting, troubleshooting, auditing, and service reliability; generate usage, billing, and operational analytics to improve product experience and capacity planning; process orders, payments, refunds, disputes, and compliance checks; respond to support requests and legal inquiries; and comply with legal or regulatory obligations.
4. API Content and Model Requests
When you use LinkHarbor for model inference, request content, context, attachments, and outputs may be forwarded to the upstream model provider, cloud infrastructure provider, or supporting cache, monitoring, and delivery systems selected to process your request. We handle that data as necessary to provide the service, maintain security, troubleshoot issues, and satisfy compliance obligations, and you remain responsible for evaluating the data practices of third-party providers you choose to use.
7. Retention
We retain information for the shortest reasonable period necessary to fulfill the purposes described in this Policy or for the period required by applicable law. Different categories of data may follow different retention schedules, and once the retention period expires or the processing purpose is achieved, we will delete, anonymize, or securely isolate the relevant data as required by law and technical feasibility.
8. Security
We apply reasonable safeguards such as access control, role separation, audit logging, encrypted transmission, backups, monitoring, and alerting to protect information. No internet transmission or electronic storage method is absolutely secure, so you are responsible for keeping account credentials, verification codes, and API keys confidential. If a security incident materially affects your rights or interests, we will take remedial action and provide notice where required by law.
9. International Transfers and Your Rights
Because LinkHarbor relies on models, cloud resources, payments, and observability services distributed across multiple regions, your data may be accessed, processed, transferred, or stored outside your jurisdiction. Subject to applicable law, you may request access to, correction of, supplementation of, deletion of, or restrictions on certain information we hold about you, and you may contact us if you believe our handling of data violates applicable law or our commitments.
10. Minors, Updates, and Contact
LinkHarbor is intended for business users and individuals with the legal capacity to use such services. We may update this Privacy Policy from time to time to reflect business changes, legal requirements, product updates, or risk-control needs, and continued use after an update takes effect constitutes acceptance of the revised Policy. If you have questions about this Policy, please contact us through the website contact page or visit www.linkharbor.ai and https://api.linkharbor.ai/v1 for service information.
Need help with privacy or data handling questions?
Use the contact page for support requests, compliance questions, or account-specific follow-up.